BalloAds QA
Backoffice Ops Tester

Playground: Why recipients failed, retries, and cancelling

0/5

US-33.1 · See which recipients failed and why

US-33.3 · Stop a scheduled campaign before it goes out

J K to move
Case 1 of 5

US-33.1 · See which recipients failed and why

Partially failed campaign shows outcomes and reasons

As an ops admin, I want to see each recipient's outcome and a plain reason for every failure, so that I can answer a customer without reading logs.

Happy pathOnly on production

Steps

0 of 2 done
  1. /campaigns

Expected result

Under Delivery report a note says the full report is not enabled here, followed by tiles (Sent, Retrying, Failed, Not sent yet), a "Why they failed" box grouped by reason with hints, and a list that opens on Failed. Each failed row shows a plain reason, never raw provider text.

Notes and screenshots

Saved together with your result. Paste a screenshot anywhere on this page.

Screenshots

Other testers

No one else has recorded this case on this environment.

Record your result