BalloAds QA
Backoffice Ops Tester

Backoffice: Service Levels (SLA, SLOs, SLIs)

0/16

US-31.1 · See service levels at a glance

US-31.2 · Check incident response against our objectives

US-31.3 · Read the SLA, budget policy and gaps

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Case 1 of 16

US-31.1 · See service levels at a glance

Open the page from the sidebar

As an ops admin, I want one page that shows our SLOs, what production is doing right now and what we promise customers, so that I know whether reliability needs attention before shipping more features.

Happy path

Steps

0 of 1 done

Expected result

The page is titled "Service levels" with a line giving the rolling 30-day window and the date the targets were set. Three cards explain SLI, SLO and SLA, and five tabs follow: Objectives, Customer SLA, Incident response, Error budget policy, Measurement gaps. Objectives is selected.

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